Simple! Overlooked? “6 Ways to Get 16%

Simple! Overlooked? “6 Ways to Get 16% TopLine Revenue” you’re invited http://junegnn.eventbrite.com/

We ain’t there yet! http://bit.ly/dVPAq

We ain’t there yet! http://bit.ly/dVPAqb Understand 1 and 2 totally #nimble address both admirably #scrm #crm

Check out our new web site that we just

Check out our new web site that we just launched! Always interested in feedback! http://www.ticomix.com

Simple! Overlooked? 6 Ways to get 16% ht

Simple! Overlooked? 6 Ways to get 16% http://ow.ly/d/cA5 #CRM #social #nimble #sales

Where are we with the next step of socia

Where are we with the next step of social conversations http://bit.ly/gpyt6h #itsm #HDI #ITSM #crm

For those of us still working, what do y

For those of us still working, what do you think? http://tek.io/ejK0vd #hdi #itsm

Matt Neigh Cherwell at Chicagoland HDI C

Matt Neigh Cherwell at Chicagoland HDI Cloud Computing -It’s Partly Cloudy you have to look at TCO & security #itsm #hdi #itsmf

What to ask your ITIL software vendor about TCO

Don’t miss this important discussion about total cost of ownership when planning a Service Desk tool for your organization. http://tinyurl.com/yf936sd

Microsoft Entering ITSM Tool Space with Service Manager

It seems like Microsoft will enter any market space just to show they can. Does it add any value to the industry for them to enter the ITSM tool space with “Microsoft Service Center Service Manager”, or is this simply a distraction?  My initial reaction is that the net result will be a) that Microsoft diverts resources to this that could be used to improve their mainstream products, and b) that all kinds of executives will say “we want this” because they saw it in an airline magazine.  (Which will result in many dollars spent implementing software that won’t provide much benefit to the organization compared to alternatives that already exist in the industry. Wait, isn’t this whole ITIL thing supposed to be about business-IT alignment?)

I’m willing to be convinced otherwise, though.  I’m going to be spending some time looking at this further and will post updates at:

http://twitter.com/brian_ticomix

Brian Huber
ITIL v3 Expert, v2 Service Manager

Here’s a Balanced Scorecard for Consultants

Items # 4 and # 5 are my favorites – make our clients feel great that they hired us and tow the line with scope creep. How do you rate yourself or your organization?  This is a great article! Take a look.